Unfortunately there's not a lot of money to be made in ultimate, otherwise I'd have quit my cushy IT gig ages ago. But things are changing - AFDA employ people, and QUDA are going to as well. League directors, coordinators, and coaches are getting paid for their services, so there's some opportunity to get some coin. The boys at Cultimate in the States seem to be getting by on running tournaments for profit.
So I've thought why not try it here?
This weekend I'm running the Golden City Classic up here in B-Town. In the past when I've run tournaments, I've always broken even, but the tournament is a very basic setup (there's the fields, you'll get lunch at 12-ish, have fun). This time we're making a profit. Not heaps, but enough to justify the effort. But with that statement being made, players are going to expect a better service. And I'm going to. There'll be shade, spring water at each field, catered lunch, lined fields and other little perks.
The biggest thing at the forefront of my mind is that I'm more likely to get negative feedback than positive. It will take just one thing to fuck up for people to have a negative experience. Management at Disneyland tell their staff about the "1 In 74 Rule", which says that the average Disneyland patron has 74 interactions with staff in a day out, and it would only take one bad experience to ruin their day. But sometimes things aren't always in their control.
Look at Mixed Nats 2006 - the weather was shit and that's all I heard about. Nothing about the fields, the food, the party, the merchandise...just the weather. Now to one degree, if that's the only thing they complained about then everything else must have been alright. But people are far quicker to highlight the bad parts than highlight the good parts.
On RSD this week, Cultimate have been savaged for some bad parts of the Trouble In Vegas tournament. It may only be a couple of people complaining, and the rest had fun, but the ones complaining are the ones speaking out, and those who weren't there are hearing only the negative.
Now this weekend I'm confident I have all bases covered. If I hear positive feedback, then fantastic! If I hear no feedback, then that's also good, because it means that everything was satisfactory.
Wait, where was I going with this?
Ah yes, making a profit. I'm sure that folk out there don't mind we're making a profit, as long as an excellent service is provided. If it's not, then it appears that we've made a grab for cash at the expense of players, and people won't come back next year. If we do a good job, then people will come back. And the positive word of mouth they spread will ensure more teams will come. And when we run other tournaments, teams will be willing to come.
Dammit, now I'm all nervous about Saturday.
Two hands for beginners when throwing
5 years ago